The Queensland Nurses and Midwives’ Union is currently recruiting for two positions – a permanent full-time and a twelve (12) month temporary full-time Member Servicing Officer within our Member Connect call centre.
The QNMU is the industrial and professional organisation for nurses and midwives working in public and private health and aged care in Queensland. The QNMU seeks to promote and defend the industrial, professional, social, political and democratic interests of over 60,000 members.
In these positions, you will report to the Member Connect Supervisor and be primarily responsible for answering individual telephone, email and in-person enquiries from members regarding their industrial and professional matters. You will be the first point of contact for members seeking advice and information and you will be responsible for providing a high level of customer service to members to ensure a positive member experience.
In this role, you will also be responsible for identifying key concerns of members and directing them to the appropriate policies, processes, professional resources and services as well as responding to enquiries from the public on nursing and midwifery matters. Furthermore, you will be responsible for passing on information regarding trends, incidents and other member intelligence to the Supervisor.
Download more information about these positions in the QNMU Member Servicing Centre.